Refund Guaranteed Shopping

Every purchase on PBridge is covered by our refund guarantee. If you don't receive what was promised, you get a full refund. This isn't a promotional offer — it's how the platform works, on every transaction, every time.

• Your order never arrived • The item arrived damaged or non-functional • The item is counterfeit (a fake sold as real) • The item is significantly different from the listing (wrong model, wrong color, wrong size, missing accessories) • The vendor stops responding before delivery is complete • The order was cancelled by the vendor after payment

• You changed your mind after delivery (the item matches the listing but you don't like it). Some vendors offer return windows for this — check the listing.

• The item is exactly as described but you have unrelated complaints.

• Minor cosmetic differences that don't affect functionality.

• You confirmed receipt and then later raised a dispute (escrow has already released).

• You waited more than 7 days after delivery to dispute (escrow auto-released).

Once a dispute is decided in your favor:

• Card payments: 3-7 business days back to your card (depends on your bank's processing time) • Bank transfers: 1-3 business days back to your bank account • Wallet credits: Instant — appears in your PBridge wallet immediately

If you choose wallet credit instead of bank refund, you get the money immediately and can use it for your next purchase.

1. Go to your order page at pbridgemarket.com/orders 2. Click Raise a Dispute 3. Describe what went wrong in detail 4. Upload photos or video evidence (very important for counterfeit or damage claims) 5. Submit

Escrow is paused immediately. Our team reviews within 48 hours. Most disputes resolve within 5 business days.

Trust is the foundation of online shopping in Nigeria. Without a real refund guarantee, buyers have no reason to risk paying online. Without buyers, vendors don't earn. The whole ecosystem benefits when buyers know they're protected.

The alternative — vendors holding all the leverage and buyers chasing refunds for weeks — is what's wrong with much of online shopping in Nigeria today. PBridge exists to fix that.