Question 1

How long does delivery of phones to Kano take?

Accepted Answer

Kano deliveries typically arrive in 1–3 business days. Vendors ship via GIG Logistics, ABC Transport, RedStar Express, or local dispatch riders depending on size and urgency. You will see exact ETA at checkout based on the vendor's location.

Question 2

Is my money safe when I buy phones on PBridge?

Accepted Answer

Yes. Your payment is held in escrow when you order. The vendor cannot withdraw the money until you confirm delivery and that the item matches the listing. If anything is wrong, you raise a dispute and escrow refunds you instead of releasing to the vendor.

Question 3

What if the phones arrives damaged or different from the listing?

Accepted Answer

Open a dispute within 7 days of delivery. Upload photos or unboxing video. Our team reviews the evidence and, if the claim is valid, escrow refunds your payment in full. You return the item using the same courier. We verify IMEI on listings and escrow holds funds until you confirm the phone matches the listing.

Question 4

Can I pay on delivery instead of escrow in Kano?

Accepted Answer

Most listings are escrow-only because it protects both you and the vendor. Some verified vendors in Kano offer Pay-on-Inspection — you inspect the item at delivery, then approve the payment release on the spot through the PBridge app.

Question 5

How do I know a vendor selling phones in Kano is genuine?

Accepted Answer

Look for the Verified Vendor badge on the store. Verified vendors have submitted government ID (NIN, voter card, or driver's license) and proof of address. Also check the vendor's rating, total sales count, and recent reviews. New vendors without a track record should be approached cautiously — escrow still protects you.

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